Frequently Asked Questions
Website Design & Development
What services do you offer for small businesses?
We provide tailored digital solutions for small businesses, including website design and redesign, SEO, PPC advertising, content marketing, social media management, and ongoing website maintenance through our MountainStrategyPro plan.
How does the website design process work?
Our process begins with a consultation to understand your goals, followed by planning, design mockups, development, testing, and launch. We involve you at every step to ensure the final product aligns with your vision.
How long does it take to design or redesign a website?
Typically, a website design or redesign takes 6-12 weeks, depending on the complexity, features, and client feedback turnaround time.
What do you need from me to get started?
We’ll need your business goals, branding materials (logo, colors, etc.), content (text, images), and any specific preferences or examples of websites you like.
Will I own the website?
Yes, you will own the website once it’s completed and fully paid for, including all design and content assets.
How much does a website design or redesign cost?
Costs vary based on scope, features, and complexity. After a consultation, we provide a customized quote to align with your budget and needs.
Will my website be mobile-friendly?
Absolutely, all our websites are designed to be fully responsive, ensuring a seamless experience across desktops, tablets, and mobile devices.
Can I see examples of websites you’ve designed?
Yes, please visit our portfolio on MountainStrategy.com or contact us to see examples of websites we’ve built for clients in various industries.
What platforms do you build your websites on?
We primarily use WordPress for its flexibility and ease of use, but we also work with Shopify, Wix, or custom-built solutions depending on your needs.
Will I be able to update the website myself after it’s completed?
Yes, we build websites with user-friendly content management systems (CMS) like WordPress, allowing you to make updates easily. We also provide training if needed.
What happens if I don’t like the initial design?
We offer revisions during the design phase to ensure you’re satisfied. We’ll work closely with you to adjust the design until it meets your expectations.
Who owns the website once it’s completed?
You own the website and its assets once the project is fully paid for, with no restrictions on its use.
How do we communicate throughout the website project?
We use email, phone calls, and project management tools to keep you updated. Regular check-ins ensure transparency and alignment throughout the process.
SEO / PPC
How much does it cost to get started with PPC?
Our PPC management fees start at $400 per month and increase based on your specific needs and the complexity of the campaign.
How much does it cost to get started with SEO?
SEO costs depend on your goals and competition. We offer customized plans starting at $500 per month, with a detailed quote provided after consultation.
What sort of SEO options do you offer?
We provide on-page SEO, off-page SEO, technical SEO, and local SEO, tailored to your business needs to improve rankings and drive traffic.
How long does it take before I see results?
SEO results typically take 3-6 months, while PPC can show immediate results. Timelines vary based on competition, industry, and strategy.
What is Local SEO?
Local SEO focuses on optimizing your online presence to attract customers in your geographic area, improving visibility in local search results and Google Maps.
How Does Google Determine Local Search Rankings?
Google uses relevance, distance, and prominence, factoring in your business’s location, reviews, citations, and website optimization.
What Are Local Citations?
Local citations are online mentions of your business’s name, address, and phone number (NAP) on directories, websites, and social platforms, boosting local SEO.
How Important Are Reviews for Local SEO?
Reviews are critical, as they build trust, influence rankings, and signal to Google that your business is reputable and active.
How Does Mobile Optimization Affect Local SEO?
Mobile optimization is vital, as most local searches occur on mobile devices. A fast, mobile-friendly site improves user experience and rankings.
What is the Importance of a Local Backlink Strategy?
Local backlinks from reputable local websites signal authority to Google, improving your local search rankings and credibility.
What is Local SEO and how does it differ from regular SEO?
Local SEO targets location-based searches to drive foot traffic and local leads, while regular SEO focuses on broader, non-geographic visibility.
How do I get my business to show up on Google Maps?
We optimize your Google Business Profile, ensure consistent NAP data, and build local citations to improve your visibility on Google Maps.
Website Support
Do you provide ongoing support and maintenance after the website goes live?
Yes, we offer a MountainStrategyPro plan that includes hosting, routine maintenance, updates, regular backups, technical repairs, comprehensive monthly reports, and a monthly phone call. Plus, use your included annual 12 hours of dedicated service for any repairs, upgrades, or content changes—along with top-notch hosting and domain management. All this is available for $200 per month.
What is included in the MountainStrategyPro website maintenance plan?
The MountainStrategyPro plan includes hosting, domain management, routine updates, security monitoring, daily backups, technical repairs, 12 hours of annual dedicated service, monthly reports, and a monthly strategy call.
What does the dedicated service time cover?
The 12 hours of annual dedicated service can be used for content updates, design tweaks, functionality upgrades, or technical fixes as needed.
What about hosting and domain management?
We provide reliable hosting and handle domain registration, renewals, and DNS settings to keep your website running smoothly.
Can I get help with marketing and SEO?
Yes, our MountainStrategyPro plan integrates with our SEO and marketing services to boost your online presence, with tailored strategies available.
How does billing work with MountainStrategyPro?
Billing is monthly at $200, with no long-term contracts. You can cancel anytime with 30 days’ notice.
What does future-proofing my site involve?
Future-proofing includes regular updates to software, plugins, and security protocols, plus compatibility checks for new browsers and devices.
How can I sign up for the MountainStrategyPro plan?
Contact us via our website or email to enroll. We’ll set up your plan and onboard you within 1-2 business days.
How often are backups performed and where are they stored?
Daily backups are stored securely on encrypted cloud servers, with multiple restore points available for up to 30 days.
What specific updates will you perform on my website?
We update plugins, themes, CMS versions, and security patches, plus make minor content or design changes as part of your dedicated service time.
What happens if my website goes down or experiences an issue?
If the site goes down or experiences an issue, please submit a ticket to our support software. If we catch the issue first, we will do the same. Most issues are resolved within one business day. For urgent emergencies, you can call us directly to expedite support.
Can I customize my maintenance plan to fit more specific needs?
Yes, we can tailor the MountainStrategyPro plan to include additional services or hours based on your specific requirements.
Are there any long-term contracts or can I cancel anytime?
There are no long-term contracts. You can cancel anytime with 30 days’ notice, no questions asked.
How do you ensure the security of my website?
We implement SSL certificates, regular malware scans, firewalls, and software updates to protect your site from threats.
Will I receive reports or updates about the work being done?
Yes, you’ll receive comprehensive monthly reports detailing updates, performance, and any issues resolved, plus a monthly call to discuss progress.
Who can I contact if I have questions or need support?
You can reach our support team via email, support tickets, or phone for urgent issues, with dedicated contacts provided upon signup.
How are additional hours billed if I exceed the annual dedicated service time?
Additional hours are billed at $100 per hour, with prior approval to ensure transparency and alignment with your budget.